At EasyClaims4U we recognise that your privacy is important. We value your trust and confidence and are firmly committed to protecting the privacy of our clients and visitors to our website. EasyClaims4U is equally committed to protecting the privacy of the information that it gathers.

​

This policy, together with our Terms and Conditions, describes the privacy practices of EasyClaims4U and its subsidiaries. Below you can find detailed information on when and why we process personal information.

​

As part of our business, we retain and process personal data to fulfil our contractual and pre-contractual obligations to you, to enable us to provide our services.  We only process data when we have a lawful reason for doing so.  The lawful reason we use to process your personal data may differ for each processing activity.  The personal information that we collect for contractual or pre-contractual relations or so that we can provide you with our services is processed under a legitimate interest and where necessary consent.

​

1. Personal information collected by EasyClaims4U 

​

The information collected and processed may include:

​

i. Any information you give us throughout the conduct of any claim or query with us;

ii. Any personal details you enter and submit on our website and social media accounts such as name, address, email address, date of birth etc.

iii. Any personal information we receive from any third party which information we may obtain during the conduct of a case such as medical records in a personal injury claim or witness details and so on. In instances where we need to obtain medical records, we will always request your permission.

iv. Your IP address, referrer, web pages that you visit and any other data stored in website logs, relating to your visit to our website.

v. Session information stored in cookies that are used to ensure accurate data is extracted from our systems.

vi. Under no circumstances will we hold credit card details, expiry date and security codes in our database.

vii. In order to improve our service telephone calls may be recorded and/or monitored.

viii. As part of our efforts to protect our premises and the data we store, CCTV monitoring takes place at our premises. We store recorded images for a minimum of 30 days.

ix. When assessing the validity of any claim made by you or in order to assist in substantiating your claim against the third party, we may review any social media presence either publicly or through invitation through sites such as Facebook or Instagram.

​

2. How EasyClaims4U handles the collected information

​

Any information we collect will be used in accordance with applicable laws for the following purposes:

​

i. To comply with legal requirements such as the Solicitors Regulatory Authority, General Data Protection Regulation or Data Protection Act 2018.

ii. To send you information about our products and services and might include inviting you to allow us to use your claim as a case study. In such a case, you will be offered the option to opt in and/or out.

iii. To provide information or proactively inform you of potential claims you may be entitled to regarding EasyClaims4U services  either by contacting you by telephone, writing to you or emailing you

iv. We may use personal information for auditing, research, and analysis to operate and improve EasyClaims4U technologies and services.

v. We may share aggregated non-personal information with third parties.

vi. If we use third parties to assist us in processing your personal information, we require that they comply with our Privacy Policy and any other appropriate confidentiality and security measures.

vii If you are making a claim for mis-sold motor finance then EasyClaims4U may perform a soft credit search with Experian. You consent to us sharing your Title, Name, Address, Date of Birth and Addresses with Valid8 IP Ltd for the purposes of obtaining your credit reporting and verifying your eligibility to claim.

viii. We may share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services.

ix. When you send an email or other communication to EasyClaims4U, we may retain those communications to process your enquiries, respond to your requests and improve our services.

x. All your data you hold with us is backed up at separate physical premises with technical and organisational measures equal to the premises where the original data is held. This is to ensure that your data is not lost or destroyed should the original be destroyed without your instructions unless it is destroyed in line with our data retention policies.

xi. We use IP tracking and onsite behaviour to help us to understand how users interact with our website and to optimise and/or tailor the experience for future users.

​

Except as described herein, we do NOT disclose your information to nor share your information with third parties.

​

3. General Data Protection Regulation and Data Protection Act 2018

​

EasyClaims4U will do its utmost to ensure that its registration requirements pursuant to GDPR and DPA 2018, (including any statutory modification or re-enactment of General Data Protection Regulation or DPA 2018) are fully complied with at all times. As is necessary for the purposes of legitimate interests, EasyClaims4U will use your data in the progression of your matter and EasyClaims4U will act as a “data controller” (for the purposes of GDPR and DPA 2018) of your data. Specifically, we will use your data to progress your claim letter/s, populating a Claim Notification Form, sending Protocol Letters and any other search or process in the progression of your matter.

​

EasyClaims4U complies at all times with its obligations under GDPR and DPA 2018, including but not limited to, taking appropriate technical and organisational measures against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to personal or special personal data. When considering what measures are appropriate, EasyClaims4U shall have regard to the state of good practice, technical development and the cost of implementing any measures to ensure a level of security appropriate to the harm that might result from such unauthorised or unlawful processing or accidental loss or destruction, and to the nature of the data to be protected. 

​

You have the right to access any information we hold about you in a common machine readable format free of charge, unless your request is excessive or repetitive. We will process your request without undue delay.

​

4. Individuals Rights

​

EasyClaims4U endorses and makes concerted efforts to comply with the rights of subjects as identified in GDPR and DPA 2018, including:

​

4.1 the right to be informed;
4.2 the right of access;
4.3 the right to rectification
4.4 the right to erasure
4.5 the right to restrict processing
4.6 the right to data portability
4.7 the right to object
4.8 rights in relation to automated decision making and profiling

​

Individuals wishing to invoke any of their above rights should contact us. EasyClaims4U will make sure they comply with your request with the relevant time period allowed by law, whilst not contravening any other Regulatory body under which they operate.

 

5. Information security and communication from EasyClaims4U to clients

​

EasyClaims4U maintains a strict “no-spam” policy. Your email address will not be sold to any third party.

EasyClaims4U will obtain your consent before adding your email address to our mailing list to which we may send emails containing news, announcements, new feature information and other EasyClaims4U related information. You can at any time unsubscribe to this mailing list by selecting the unsubscribe option within the email.

Because some communication with our clients is necessary to adequately provide our services, clients cannot opt-out of receiving administrative emails relating to their matters.

​

We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorised access to systems where we store personal data. 

​

We restrict access to personal information to EasyClaims4U employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

​

6. Cookie Policy

​

Information relating to our Cookie policy can be found here.

​

7. Policy Modifications

​

We may change this Privacy Policy from time to time especially when new Regulation or better practices become available to us. When EasyClaims4U makes changes to this Privacy Policy, the updated version will be posted on this page. We encourage you to visit this page periodically.

​

8. Contacting us about Privacy

​

If you have any questions about our privacy statement, the information we have collected from you online, the practices of this website, or your dealings with this website, please contact us by using our online contact form or by emailing us at contact@easyclaims4u.co.uk